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Customer Service & Returns

Pilates Direct is offering Pilates equipment of the highest quality and from the most reputable Pilates brands.

Return Policy

Reformers & Large Equipment

All equipment is manufactured with the utmost care, using the highest quality components, and carries one of the best warranties in the industry. As all products are custom made to order, equipment purchased from buypilatesdirect.com may not be returned for refund.

Protect your investment and keep your reformer and other large equipment items running at optimal performance with regular maintenance. Download our Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

If your product is defective, email us at support@buypilatesdirect.com, indicating the problem, and we will contact you as soon as possible to discuss further and determine how best to resolve the situation.

We will repair or replace defective equipment per the product warranty. If we opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at our manufacturing facility prior to sending out replacement product.

Please Note: Discounted items may have been gently used as demos, returned unused, or discontinued. While they are fully functional, they may have slight blemishes or minor imperfections.


Problems & Questions

For further questions & support, please contact our Customer Service Team at 800-511-3391 or email us at support@buypilatesdirect.com.