CASA Pilates Equipment is an independent retailer of the world's best Pilates equipment. In the event of a warranty issue, our customer service staff will help you file a claim with our suppliers. Please click here for detailed Warranty Conditions for each supplier.
The manufacturer warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.
This warranty applies to all equipment:
While equipment remains in the possession of original purchaser and proof of purchase is demonstrated
If claims are made within the part-specific warranty period.
If upgrades are made as required by the Company
This warranty shall be null and void if:
All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed
The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls
An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public
The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company
Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.